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What types of businesses does Recall typically work with?
To what standards are Recall’s Information Centers maintained?
Where does Recall operate?
How long has Recall been in business?
Who are Recall’s customers?
How does Recall prevent and plan for disaster?
What are Recall’s values?
Does Recall currently have jobs available?
What is RFID technology?
How will Recall determine which document management solution fits my company’s needs?
Can I track the location of my physical documents at any given time?
What if I need access to my original documents?
What is the difference between Recall’s physical and digital Document Management Solutions?
Why should I convert my files and records to digital format?
What are the steps entailed in converting files to digital format?
Why should I use Recall’s offsite backup storage service?
How secure is my media?
How does Recall identify and track my data?
What if I need an urgent retrieval of my back-up tapes?
How familiar is Recall with industry regulations regarding proper destruction?
How much material does Recall recycle?
Why should I use Recall for my Secure Destruction needs?
What are Recall’s Secure Destruction Services?
How do I ensure my employees understand the need for secure destruction?
Why do I need to use an Information Management company?
Why should I choose Recall for my Information Management needs?
Is “information management” limited to paper document storage?
Isn’t “information management” just for large corporations?

What types of businesses does Recall typically work with?

Recall provides tailored information management solutions to thousands of customers across a breadth of industries, in such business processes as Accounts Payables and Receivables, Insurance and Medical Claims, Human Resources, Transportation Proof of Delivery, Leasing and Lending Files, Financial Statements and Legal Contracts.

To what standards are Recall’s Information Centers maintained?

Recall continuously invests in our Operations Centers. For example, we utilize remotely monitored alarm systems, digital closed-circuit TV systems, infrared motion detection systems, fire detection and suppression, and biometric access controls to uphold the highest standards of security and safety.

Each and every Recall facility undergoes rigorous due diligence processes conducted by Risk Managers, Property Managers and expert consultants to establish compliance with all national and local regulations as well as our own Global Security Standards. Routine maintenance programs ensure the integrity of the building material, fire and security systems and racking. In addition, all facilities are subject to property loss inspections by our insurers, customers and expert personnel to identify areas for possible improvement.

Ultimately, a facility is not ready until it complies with the Recall’s stringent environmental, fire prevention and protection, security, building infrastructure and racking engineering standards.

Learn more about the Recall measures of security that help us drive safety, consistency and reliability in all that we do.

Where does Recall operate?

Recall has nearly 300 locations in more than 20 countries on five continents. See our Global Reach.

How long has Recall been in business?

Recall has been in business under one consolidated brand since 1999 and continues to grow as a financially sound , viable leader in the industry.

Who are Recall’s customers?

Recall has driven results for a variety of different companies in a range of industries. See how in our library of Case Studies.

How does Recall prevent and plan for disaster?

Organizations are increasingly concerned about their exposure to potential downtime and business interruption from unforeseen situations. To help mitigate risk, Recall has developed comprehensive site-level Business Continuity Plans, (BCP). These BCP’s provide for an organized and effective response to service disruption caused by either internal or external factors, such as a pandemic, hurricanes or floods. With these well-designed BCP’s in place, Recall is able to respond to disasters by quickly establishing alternative operating procedures that allow you to maintain seamless service to your customers. In many cases, our customers suffer no noticeable business interruption whatsoever. 

What are Recall’s values?

Recall upholds the same core values as our parent company, Brambles.
All things begin with the customer
We are committed to diversity, people, and teamwork
We have a passion for success
…always acting with integrity and respect for the community and the environment

Does Recall currently have jobs available?

Recall is an exciting, dynamic place to work and we’re always looking for smart, energetic, and innovative individuals to join our team.

What is RFID technology?

Radio Frequency Identification, (RFID), is a technology which uses electronic barcodes to emit a radio signal over significant distances. Recall was the first in our industry to put it into action. With RFID technology, Recall can quickly read inventory with 100-percent accuracy. Learn more.

How will Recall determine which document management solution fits my company’s needs?

Recall will work closely with you to gain a comprehensive understanding of your company, your business processes, and your information management needs. We’ll consider every aspect of your company’s document lifecycle including:

• Programs currently in place.
• Who must see the document;
• How active the document is and how often the document will need to be accessed; 
• How documents should be linked as part of internal decision and operational processes;
• How often the document requires multi-access; and
• How the document should be retained to comply with internal and external policies including Sarbanes-Oxley, HIPAA etc.

Once this information is collected and analyzed, Recall will propose a tailored information management solution designed to address your specific needs. To start now, try our Solution Finder.

Can I track the location of my physical documents at any given time?

You can access your documents using our secure portal, ReView℠, from anywhere, at any time.
ReView℠ also provides:

•  Instant, secure, multiple-user access to document images and meta-data with 128-bit encryption, equal to on-line banking security levels;
• State-of-the-art software without costly investments in hardware, software or additional IT resources;
• Full-text Indexing which allows visibility to the total content of your digital documents;
• Digital report management features to automatically capture, store, and distribute data for status reports and operational statements; and
• Workflow functions including e-Forms and automatic routing.

What if I need access to my original documents?

After documents have been digitized, Recall will store them for period of 60 to 90 days at no charge. Thereafter, we can archive them in one of our Information Centers or securely destroy them upon request. To order an original document, Recall customers can use ReQuest℠ Web  to have the physical document delivered as quickly as possible.

What is the difference between Recall’s physical and digital Document Management Solutions?

Physical document management refers to the retrieval, indexing, storage, and delivery of actual hard-copy paper documents.
Digital document management solutions involve converting physical documents into digital form, (scanning), for easy retrieval and integration into a business’ systems and network. Recall has also implemented numerous Business Process Outsourcing solutions that encompass both physical and digital information management. Read our Case Studies to learn more.

Why should I convert my files and records to digital format?

Digital Solutions provide a number of strategic benefits including:

• Cost savings on storage;
• Immediate, simultaneous access by multiple users across multiple locations who might require documents in varying media formats;
• Increased productivity and transactional activities by eliminating wait time, streamlining touch points, and improving overall workflow;
• Reduced risk from losing valuable information contained in original documents;
• Increased protection from theft, encroachment, or natural disaster;
• Consistency and compliance with local and federal regulations; and
• Reduced environmental impact.

What are the steps entailed in converting files to digital format?

• Collection, Preparation and Sorting: During this step, Recall prepares documents for scanning by removing staples, paper clips, tape, etc., and then batches the documents by type, organizes them with batch separator sheets, and assigns bar codes.
• Scanning and Conversion: Recall’s high-speed scanners read and convert physical documents into the digital format that best meets your company’s needs.
• Data Capturing and Processing: Recall’s sophisticated Optical Character Recognition, (OCR), and Integer Character Recognition, (ICR), software applications are used to capture specific data, (regardless of where it is contained within the document), for the purpose of indexing, tracking, and rapid recovery.
• Quality Assurance/Verification: While Recall’s Indexing function achieves, on average, a 90-percent accuracy rate, we also verify all images and indexed fields via automated processes and designated Recall staff.
• Digital Archiving: Images and Metadata are loaded into Recall’s ReView℠ software application which provides instantaneous, user-authorized access to digitized documents from a desktop via the Internet.

Why should I use Recall’s offsite backup storage service?

In short, any organization which needs to protect their system information and ensure reliable backup and storage of this data can benefit from Recall’s Data Protection Services. 

Specific applications: 

• Rotation Scheduling: Managing your backup scheduling to ensure the right tapes are always cycled is easy using Recall’s ReSwap℠ solution. Recall’s trained staff conducts nightly and scheduled backup routines as well as upgrades and patches. In addition, Recall can also manage the tape exchange at your servers for you, so your IT staff can focus on other tasks. See our Glossary of Terms.
• Disaster Recovery: With very few exceptions, every company’s day-to-day business functions rely on computer systems. Recall’s ReStore℠ solution ensures your data is always available for timely recovery in the event of a disaster.
• Business Continuity: Restoring your data is one thing, continuing business “as usual” is quite another. Recall’s OnPlan℠ solution helps minimize disruption and maintain operations seamlessly from the moment disaster strikes.
• Regulatory Compliance: Offsite data tape storage fulfills the audit process and disaster recovery regulatory requirements set forth by the Sarbanes-Oxley Act of 2002 (SOX), among others. Learn more about Data Compliance.
  

How secure is my media?

Recall’s Data Protection Centers, (DPC’s), offer the highest level of security, fire protection and environmental control systems, which are regularly serviced and monitored 24/7. Requirements include:

• Vault Environmental Monitoring, (VEM), state-of-the-art temperature and humidity control system to maintain a constant internal environment.
• Concrete and steel I-beam construction.
• Interior walls rated at three hours of 1500º F fire protection.
• Vault doors.
• Smoke and fire detection systems monitored 24 hours a day by an outside security company and connected to the local fire department.
• Keycard access throughout the facility, limited to authorized personnel only.
• Very Early Smoke Detection Apparatus, (VESDA), systems and Halon fire suppression coverage for all computer media vaults.
• Infrared and ultrasonic motion detectors throughout the facility.
• CCTV monitoring and recording throughout the facility.
• Double garage door access to loading dock area.
• Sealed concrete floors in vaults to eliminate dust.
• Leibert temperature and humidity control systems in each media vault.
• Controlled loading and unloading of vehicles inside the secure facility.
• Uniformed drivers with Recall identification badges.

How does Recall identify and track my data?

All data managed by Recall must be bar-coded, either with tri-optic barcode labels supplied by the customer or custom barcode labels supplied by Recall. Every item is tracked by scanning the barcode along all stages of movement, creating an audit trail of the item that can be viewed by our customers via ReQuest Web.

What if I need an urgent retrieval of my back-up tapes?

Your tapes are available 24/7. When an emergency need arises, you can initiate an Urgent Retrieval by contacting your local Recall offices or representative. 

How familiar is Recall with industry regulations regarding proper destruction?

Recall is compliant with numerous local and globally applicable regulations such as HIPAA, Sarbanes-Oxley, FACTA and Gramm Leach Bliley.

How much material does Recall recycle?

Recall collects, shreds and sends out approximately 200,000 tons of material each year for recycling. In 2008, the amount we sent out for recycling equated to approximately three million trees. We’re always exploring new ways to reduce waste and work greener.

Why should I use Recall for my Secure Destruction needs?

By partnering with Recall to destroy sensitive materials, you can gain significant peace of mind knowing your documents were transported and destroyed with absolute security and confidentiality.

• Maximum Protection at Minimal Expense: Recall safeguards your sensitive materials throughout the destruction process with a closed loop system that protects your materials from beginning to end. Your risk of loss, breach, or disaster is minimized, if not eliminated.
• Confidence and Security: Recall has established stringent qualification and training standards to ensure we provide your organization with professionals who perform unparalleled service. Our companywide Perfect Order promise sets the global standard to deliver on-time secure services to all customers.

What are Recall’s Secure Destruction Services?

Recall provides secure destruction services for paper, media and other destructible items.  Recall ensures the materials being destroyed are managed in a secure, controlled environment from the moment we collect them until they are destroyed beyond recognition, providing peace of mind that your proprietary information will remain private. 

In some regions, customers can choose to have their sensitive documents destroyed onsite via a Recall mobile shredder, while off-site destruction services are available at all secure Recall Destruction Centers.

How do I ensure my employees understand the need for secure destruction?

Recall’s BeSure program supplements your information management training strategy with a tactical and specific approach to helping your employees understand why you safeguard information. 

As part of the BeSure program, Recall will provide you with a basic outline for talking to your employees about the need for secure behaviors, including destruction. We will also provide posters and other materials to ensure employees understand which items should be placed in the Recall secure destruction bin, further supporting your efforts to operate in an environment that complies with regulatory requirements regarding privacy and information protection.

Why do I need to use an Information Management company?

Technology hasn’t eliminated paper; in many cases it has even created more.
Obviously, the management of paper costs your business time and money, and the risk of mismanagement can be a substantial liability. What’s more, local and federal laws are increasingly dictating how you should maintain your company’s information. It is for these, and other reasons that you want to consider working with an information management company.

Why should I choose Recall for my Information Management needs?

• Peace of Mind: A leader in the industry, Recall can provide secure storage for all your company’s physical documents and materials, and also give you fast, easy access  to those materials when you need them. When you are done with these materials, Recall can securely destroy them for recycling. In addition, Recall can provide high-level protection for your company’s data, so you can rest assured it’s protected against disaster, theft, and breach. And, if you do suffer a loss of data at your business, you can have peace of mind knowing your information is safely backed up and can be replaced almost immediately.
• Time and Cost Savings: When your employees aren’t managing documents, they can be dedicated to more productive tasks and core business activities. Storing documents and information off-site also frees up valuable storage space and equipment. With Recall’s expertise, you can manage your information and documents more efficiently and effectively, ultimately saving you money.
• Streamlining Operations, Increasing Productivity: Recall employs advanced technologies and the latest innovations to help businesses streamline workflow and optimize responsiveness. In doing so, your employees are able to retrieve, access and work with the information they need, whenever and wherever they need it. As a result, businesses achieve shorter processing cycles, quicker turnaround times, and improved customer satisfaction.

Is “information management” limited to paper document storage?

No, not at all. Information Management can include storage, archiving, back up, integration and – when necessary – destruction of all types of media, electronic files, digital files, imagery, film and other physical property.

Isn’t “information management” just for large corporations?

No. Information management is just as crucial to smaller, emerging companies as it is to larger ones. In fact, small companies face the same regulatory and compliance requirements as large ones, but often lack the space and resources to do it efficiently and securely, making an information management provider an extremely important partner for companies of all sizes.
Today, Recall helps approximately 80,000 companies of all sizes and industries including: Financial Services, Legal, Government, Healthcare, Insurance, Banking, Engineering and Real Estate.