Document Workflow Solution Provides Needed Coverage for a Brazilian Insurance Company

Recall Delivers Security and Compliance

Customer Profile
A major insurer operating in Brazil.

Challenge
Outdated document imaging system in place. Customer applications collected from over 80 locations. Regulations mandating applications be processed within 15 days.

The Recall Solution
A comprehensive, digital and physical document management process encompassing scanning, indexing, archiving, web-based access/retrieval and workflow features.

Functional Details
Images ported from obsolete imaging system into Recall’s web-based ReView™ application (developed on Hyland’s OnBase® software). Applications automatically assembled with underwriting and claims-related material using advanced workflow capabilities.  Digital images integrated with legacy systems and operations.

Results

• Security - 128-bit SSL encryption, authorized user access only, (ReView). 24x7, audited Global Network Operations Center; Intrusion Detection; offsite backups; disaster recovery planning/testing (Infrastructure).
• Efficiency - Time savings of over 2,000 hours a month. 50% time reduction to issue policies. Significant cost savings realized.
• Customer Satisfaction - Compliance with industry regulations, including audit trails tracking all actions and activities. Resources redeployed to more productive, profitable areas of business. Improved service levels to existing and potential customers.
• Sustainability - Reductions in paper, postage and printing.

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