Data Backup Provides Positive Returns for Investment Firm
Recall Puts Automation into Motion
Customer Profile
Malaysian branch of global investor services firm offering fund management, shareholder, lending and treasury services.
The Recall Solution
Automated transmission of customer report to Recall. Customized standard operating procedures, (SOPs), to customer specification.Vaulted Data Storage. Application of Kaizen and LEAN methodologies to establish key performance indicators (KPIs).
Functional Details (Tape Rotation)
Daily customer-generated e-mail notification at 10am. Priority tape rotation. Same-day delivery by 4pm.(Storage Vault).Bio-metric access to CHUBB™ Vault Door. Temperature Control (18-22ºC). Argonite, FM200 fire suppression systems. Anti-electrostatic flooring. Multiple Back-up Power Sources. Closed Circuit TV (CCTV), Motion Detectors and Alarms. Daily customer-generated e-mail notification at 10am.
Results
- Security - State-of-the-Art Vault monitoring and storage.
- Efficiency - Implementation occurred in approximately 1 month, including new system of daily retrieval. Turnkey, daily delivery and retrieval process.
- Customer Satisfaction - Global reach and local support.
- Sustainability - Back-up critical information to minimize unforeseen disruption to business operations.
- Daily same-day pick-up and guaranteed delivery of data tapes according to report generated by the customer.
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